Your Questions, Answered

Explore our answers to the most common questions asked by our travelers

Typically includes accommodation, meals, transportation, permits, guides, and some equipment (e.g., climbing gear for treks). Details vary by tour, so check the specific itinerary.
Book online through the website by selecting your tour, dates, and filling out a booking form. Payment is usually required upfront or with a deposit, via credit card or other secure methods.
Policies vary; most offer full refunds if canceled 30-60 days before departure, partial refunds closer to the date, and no refunds within 7-14 days. Weather or emergency exceptions may apply.
Essentials include weather-appropriate clothing, sturdy shoes, a sleeping bag (if camping), personal items, and any specialized gear (e.g., crampons for climbing). A packing list is often provided.
Depends on the tour—easy treks need moderate fitness, while challenging ones (e.g., Mera Peak) require good endurance and prior training. Check the difficulty rating.
Yes, most tours include licensed guides and optional porters. Solo travel may not be allowed in some regions (e.g., Nepal requires guides since 2023).
Strongly recommended or sometimes mandatory. It should cover trip cancellation, medical emergencies, and evacuation (e.g., helicopter rescue for high-altitude treks).

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